Privacy Policy
PodiaPrint (“PodiaPrint”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of the clinics, practitioners, and individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access our website, book a demo, communicate with us, or use PodiaPrint’s in-clinic orthotic production services.
1. Who This Policy Applies To
This policy applies to:
- Healthcare professionals and clinics using PodiaPrint services
- Website visitors
- Individuals who contact us or request information
- Clients whose data may be processed by clinics using PodiaPrint’s workflow
2. Information We Collect
- Personal Information
- Clinical & Workflow Data
- Technical Information
3. How We Use Information
We use collected information to:
- Deliver PodiaPrint services and generate print-ready orthotic files
- Provide onboarding, training, and support
- Respond to enquiries and demo requests
- Improve our products, workflows, and service experience
- Manage accounts, billing, and administration
- Maintain system performance, safety, and security
- Comply with legal and regulatory obligations
We do not sell personal information.
4. Clinical Data Handling
PodiaPrint operates as a technology and workflow provider for clinics.
- Clinics remain responsible for patient consent and clinical record management.
- We process scan and prescription data only to produce orthotic print files.
- We do not use patient data for marketing.
- We implement safeguards to protect sensitive and clinical information.
5. Data Sharing & Disclosure
We may share information with:
- Service providers supporting our operations (hosting, support tools, payment providers)
- Technical partners involved in workflow delivery
- Legal authorities where required by law
All partners are required to maintain confidentiality and appropriate data protection standards.
6. Data Storage & Security
We take reasonable steps to protect personal and clinical information through:
- Secure servers and infrastructure
- Access controls and authentication
- Encryption where appropriate
- Staff confidentiality obligations
While we implement safeguards, no system can guarantee absolute security.
7. Data Retention
We retain information only for as long as necessary to:
- Deliver services
- Maintain operational records
- Meet legal, regulatory, and contractual requirements
Clinical workflow data may be retained to support reprints, troubleshooting, and quality control unless otherwise requested by the clinic.
8. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of information
- Object to certain processing
- Request data portability
Requests can be submitted using the contact details below.
9. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Understand visitor behaviour
- Improve site performance
- Provide a better browsing experience
You may adjust your browser settings to refuse cookies.
10. Third-Party Links
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
For questions, requests, or privacy concerns, please contact:
Email: info@podiaprint.com.au
By using PodiaPrint services or interacting with our website, you acknowledge that you have read and understood this Privacy Policy.